October 22, 2011

Increasing income doesn’t guarantee better service

Deemed a breakthrough approach to public transportation in Jakarta, the Transjakarta Bus Rapid Transit system has changed Jakartans’ travel behavior in the city.

The steady increase in passengers has come in line with the increasing number of corridors. This has significantly boosted revenue. Unfortunately, increased revenue has not been followed by improvements in service.

In one day the new transportation system, popularly known as the busway, is capable of generating at least Rp 1 billion (US$114,000) from a total of around 250,000 passengers. In the first semester of this year, ticket sales generated total revenue of Rp 183 billion.




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